RETURNS STEP BY STEP

Sign in to your account

Click on the link "Proceed with the return":

Click on Log in with the order data:

Enter the order number beginning with a pound sign (#) and the postal code.

Select the product(s) to return:

Indicate the reason for the return:

Select the return method. Indicate the return method:

• Free by which you must take the package to a Post Office (it is not possible to leave it at Citypaq, you must take it to a physical office of the Post Office) and indicate the original payment method (if this method is cash on delivery, a coupon will be made to exchange in the products of our store without expiration date).
• With collection at your home which has a cost of €4 and is carried out with the company MRW.

Accept the terms and conditions.

IMPORTANT : it is necessary to print the label in the first option (the one indicated by the red arrow) and paste it on the package so that the shipment can be correctly identified by the post office. The second option is the proof of return.