To make the return you must log in to your Shopify account. To do this from your mobile device you have access in the main menu

Or click HERE

Enter the email first.

And you will receive a 6-digit code in your email that you must indicate on the next screen.

The orders you have placed on our website will be available here.

Click on the order you want to return (it must meet the return conditions indicated in our returns policy ) and then on the “Request return” option.

Then select a reason and click request a return.

Your application will be completed when the entire process is completed.

After reviewing it on our part, we will send you an email with the return instructions and the label that you must affix to the package.

You must take the package to a Post Office so they can send us the order. Once we receive the order and after checking that everything is in good condition, we will proceed with the return using the same payment method that you used for the order.

NOTE: Orders with cash on delivery will be returned in a Coupon redeemable in our online store with no expiration limit.