We solve the most common doubts that you have so that you can consult them at any time.

In the event that your question is not resolved in the FAQs, please write to us at info@bylushop.com or through the chat and we will gladly assist you to resolve them quickly.

  • How do I use my discount code? If you have a discount code or a voucher issued by us, you must enter it on the last screen of the purchase process. The place where you should use it is where "Gift card or discount code" is indicated, indicated in the following image.


  • Payment methods. At By-Lú we have 100% safe and reliable payment methods. You have the following options available:
    • I pay with credit card.
    • ShopPay.
    • Google Pay.
    • Apple Pay.
    • bizum. Ask us the conditions and the telephone number to make the payment.
    • Bank transfer.
    • cash on delivery It has a supplement of 2 euros.
  • How much does it cost and how long does shipping take? If you are in Spain (valid for the peninsula including Portugal), shipping is free if the order exceeds €25 or, if it does not exceed it, it will cost €3. We have an ultra-fast service with delivery in 24 hours for €12.
If you are in the Balearic Islands , shipping is free if the order exceeds €50 or, if it does not exceed it, it will be €8.

For other areas , you can check the shipping conditions here.
  • How do I make a return or exchange? At By-Lú shop we are committed to the quality of our products and convinced that the product you choose will be what you were looking for. That is why if it does not meet your expectations, the return is free .
Likewise, the first size change is free (as long as we have the size you need available). The exchange or return period is 14 calendar days from when the product arrives. Here you can find all the information about it.