We resolve the most common questions you have so that you can consult them at any time.

If your question is not resolved in the FAQs, please write to us at info@bylushop.com or via chat and we will be happy to help you resolve them quickly.

  • How do I use my discount code? If you have a discount code or voucher issued by us, you must enter it on the last screen of the purchasing process. The place where you should use it is where it says “Gift card or discount code”, indicated in the following image.


  • Payment methods. At By-Lú we have 100% secure and reliable payment methods. You have the following options available:
    • I pay with credit card.
    • ShopPay.
    • Google Pay.
    • ApplePay.
    • Bizum. Ask us the conditions and telephone number to make the payment.
    • Bank transfer.
    • Cash on delivery. It has a supplement of 2 euros.
  • How much does it cost and how long does shipping take? If you are in Spain (valid for the peninsula including Portugal), shipping is free if the order exceeds €25 or, if it does not exceed €25, it will cost €3. We have an ultra-fast service with delivery within 24 hours for €12.
If you are in the Balearic Islands , shipping is free if the order exceeds €100 or, if it does not exceed €6, it will be €6.

For the rest of the areas , you can check the shipping conditions here.
  • How do I make a return or exchange? At By-Lú shop we are committed to the quality of our products and convinced that the product you choose will be what you were looking for. That is why if it does not meet your expectations, the return is free* .
The exchange or return period is 14 calendar days from when the product arrives. Here you can find all the information about it.